August 7, 2023
4 Ways to Reduce CX Outsourcing Costs
This post was originally published on 3/31/2022 and has been updated to reflect the latest information, stats, and trends. From housing to groceries, the United States has been […]
Cost Savings
January 19, 2023
The New BPO Choice: African Countries for Offshore Outsourcing
If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]
July 7, 2022
3 Tips for Retaining Retail Call Center Agents While Cutting Costs
In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent, nearly 5 times the rate seen pre-pandemic. It appears, however, that this consumer spending surge may […]
March 8, 2022
Rising Wages and the Contact Center Industry
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
January 18, 2022
The State of the Call Center Industry with Corey Kotlarz
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]
August 9, 2021
The Best Growth Opportunity in 2021: Outsourcing
Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]
July 19, 2021
Your Guide to the BPO-lympics
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
June 28, 2021
Don’t Get Caught Without Call Center Support in Q4
The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]
May 19, 2021
How Outsourcing Holds the Key to Mitigating US Labor Shortages
Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]
January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]