Cost Savings

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

January 19, 2021

3 Myths About Call Center Outsourcing Regions

By: Outsource Consultants

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

By: Outsource Consultants

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Philippines

August 3, 2020

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

By: Outsource Consultants Team

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]

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BPO Industry, Cost Savings, Customer Service, Nearshore Outsourcing

July 13, 2020

4 Ways Retailers Can Cut Costs and Improve the Customer Experience

By: Outsource Consultants Team

Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]

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BPO Industry, Cost Savings, Customer Service

June 22, 2020

Reduce Your Call Center Costs While Improving CX

By: Outsource Consultants Team

Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]

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BPO Industry, Cost Savings, Customer Service

July 18, 2019

Outsourcing Language Support Makes it a Breeze to Expand Internationally

By: Outsource Consultants Team

The faster your company grows, the sooner you’ll look to expand internationally — aiming to capture new customers across new territories. Truth is, if your company has scaled […]

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Customer Service, Cost Savings

April 26, 2017

5 Call Center Trends in 2014

By: Outsource Consultants Team

Advancements in technology are constantly changing the way call centers operate. Once upon a time, all customer interactions took place over the phone. Now we connect with customers […]

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Cost Savings, Customer Service