Cost Savings

Tom Luther and Andrew Griffiths discuss AI CX strategies in an Outsource Consultants webinar.

August 20, 2024

From Sci-Fi to CX Reality: Making AI Promises Come True

In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]

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BPO Industry, Cost Savings, News & Insights, Outsourcing Strategies

August 8, 2024

Help! Leveraging BPOs and Technology for Superior Customer Experience

Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, News & Insights

July 30, 2024

Dominican Republic: A Growing and Diverse BPO Industry

The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, News & Insights

June 25, 2024

Belize’s BPO Industry: A Look at Growth, Talent, and Cost Savings

Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Outsourcing Strategies

June 10, 2024

5 Things Your Call Center BPO Partner Should Be Doing

Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]

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Customer Service, At-Home Agents, BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies, Selling a Call Center

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

May 14, 2024

The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths

In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

Call center leader reviewing CX metrics on laptop.

April 18, 2024

How to Enhance CX Metrics Strategically

In a recent article for CXM Today, we gave our complete guide to call center tools and metrics to drive CX growth. We encourage you to check it […]

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BPO Partner Selection, Call Center Management, Cost Savings, Outsourcing Strategies

March 28, 2024

The Bald + The Beard | Episode 1: Debunking Outsourcing Myths

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

August 7, 2023

4 Ways to Reduce CX Outsourcing Costs

This post was originally published on 3/31/2022 and has been updated to reflect the latest information, stats, and trends. From housing to groceries, the United States has been […]

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BPO Industry, Call Center Management, Cost Savings, News & Insights

January 19, 2023

The New BPO Choice: African Countries for Offshore Outsourcing

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]

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BPO Industry, BPO Partner Selection, Cost Savings, Offshore Outsourcing