From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]
Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]