Cost Savings

July 7, 2022

3 Tips for Retaining Retail Call Center Agents While Cutting Costs

In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent, nearly 5 times the rate seen pre-pandemic. It appears, however, that this consumer spending surge may […]

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BPO Industry, Call Center Management, Cost Savings, Customer Service

March 31, 2022

4 Ways to Reduce CX Outsourcing Costs in 2022

From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]

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At-Home Agents, BPO Industry, BPO Partner Selection, Cost Savings, News & Insights

March 8, 2022

Rising Wages and the Contact Center Industry

There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]

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At-Home Agents, BPO Industry, Call Center Management, Cost Savings

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

August 9, 2021

The Best Growth Opportunity in 2021: Outsourcing

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service

July 19, 2021

Your Guide to the BPO-lympics

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 28, 2021

Don’t Get Caught Without Call Center Support in Q4

The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing