June 6, 2022
4 Ways to Keep Your Remote Agents Engaged
In just a few short years, working remotely has gone from something largely reserved for special situations to an expectation for positions that reasonably allow for it. Before […]
At-Home Agents
March 8, 2022
Rising Wages and the Contact Center Industry
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
November 29, 2021
The Future of Remote Agent Call Centers
Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]
November 17, 2021
4 Reasons the BPO Industry Can Be Thankful
Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]
October 4, 2021
Five Customer Service Outsourcing Trends to Expect in 2022
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]
February 22, 2021
The 3 “I”s to Empower Your Call Center Supervisors in 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
June 1, 2020
The At-Home Agent Model is Here To Stay – What You Need to Know
I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]
May 8, 2020
The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
March 16, 2020
Contingency Planning With At-Home Agents
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]