February 22, 2021
The 3 “I”s to Empower Your Call Center Supervisors in 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]
At-Home Agents
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
June 1, 2020
The At-Home Agent Model is Here To Stay – What You Need to Know
I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]
May 8, 2020
The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
March 16, 2020
Contingency Planning With At-Home Agents
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]
August 16, 2018
4 Benefits of Contact Centers with Remote Agents
Do lifelong customers exist anymore? Yes, but it takes a lot more work than it used to, especially with how easy it is to research competitive pricing for […]
March 29, 2018
Using Remote Agent Call Centers to Scale During Busy Seasons
In a recent article, Nathan Ziv discusses how some companies have issues with their marketing departments and their contact centers clashing in strategy. Sometimes marketing departments will try […]
November 28, 2017
The Benefits of Call Centers with Remote Agents
In a recent article, David Greenberg discusses how call centers are constantly trying to stay up-to-date with their technology and their service in order to satisfy modern customers. […]