February 22, 2021
The 3 “I”s to Empower Your Call Center Supervisors in 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]
BPO Ownership
February 7, 2020
Getting the Most Value for My BPO – Part 3: The Exit Strategy
If you could pick out a buyer for your firm today, who would it be and why? This is a vital component of the call center exit process. […]
January 20, 2020
Getting the Most Value for My BPO – Part 2: The Long Explanation of Pricing in Call Center / BPO M&A
Each call center will have its own unique DNA, so this formula explanation is not a blanket for all centers but rather a general overview of how price […]
December 9, 2019
Getting the Most Value for My BPO -Part 1: Determining Goals, Defining Value, and the Mechanics
All businesses eventually sell or close. Whether it’s by retirement, generational transfers, in good times or bad, 100% of business entities will change hands during or shortly after […]