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Outsourcing Resources

Cloud Technology to Support Remote Agents

Outsourcing Resources
Cloud Technology to Support Remote Agents

Cloud Technology to Support Remote Agents

Creating a cloud-based contact center environment has always had its advantages. Even in a brick and mortar setting, cloud technology offers countless benefits. But as traditional contact centers embrace an at-home agent model, it becomes critical to your organization’s viability.

This eBook outlines some of the cloud technology that will set your remote agents up for success.

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This eBook contains key software and technology for:
Cloud Technology to Support Remote Agents - Core Technologies
Core Technologies
Cloud Technology to Support Remote Agents - Security and Compliance
Security & Compliance
Cloud Technology to Support Remote Agents - Training and Onboarding
Training & Onboarding
Cloud Technology to Support Remote Agents - Agent Support and Training
Agent Support & Resources
Cloud Technology to Support Remote Agents - Management Tools
Management Tools
Cloud Technology to Support Remote Agents - Artificial Intelligence
Artificial Intelligence