Healthcare Organization Quickly Solves Call Center Staffing Challenges
|US & Nearshore
|English & Spanish
A major healthcare company was facing challenges staffing its internal contact center. This shortage of qualified agents was negatively impacting the patient
experience, and putting immense pressure on individuals within the organization, causing both Customer Experience (CX) and Employee Experience (EX) headaches. The organization had not utilized an outsource call center before and was understandably hesitant to pursue the option for the first time.