The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Here are a few of the region’s biggest draws for US companies.
A Stone’s Throw from the US
Even though Caribbean vacations seem like a world away when booking your flight, the region is pretty close to the United States in business terms. Located just below Florida, these islands provide a unique chance for US companies to visit their Caribbean outsourcing partners in person, building stronger ties.
While flight options may vary across Caribbean countries, travel times are significantly shorter than those for offshore destinations. Being close to the US and having a long history of tourism has helped Caribbean call centers learn a lot about American culture. This makes them well-suited for handling customer support services for US companies.
Unveiling Multilingual Talents
The Caribbean is a multilingual haven, with several countries offering bilingual agents fluent in both English and Spanish. The Dominican Republic and Puerto Rico, for instance, stand out as exceptional sources of such talent. Puerto Rico’s unique status as a US territory further enhances its cultural affinity with the United States without the high price sticker shock of outsourcing in the USA.
Many other Caribbean countries, including The Bahamas, Jamaica, Saint Lucia, and the US Virgin Islands, also have a strong command of English due to their past ties with the US and England. These countries offer US companies a chance to hire English-speaking agents who understand American culture at a lower cost.
For companies looking for French-speaking agents, the Caribbean is also a great option. Guadeloupe and Haiti are two French-speaking islands with a readily available pool of talented agents closer to the United States than Western Europe. This means less expensive and time-consuming travel for companies when planning site visits over European options.
Service Excellence Rooted in Hospitality
The Caribbean’s service-oriented industries have fostered a culture of impeccable customer service. Tourism, a key part of the economy for many Caribbean countries, has helped them build a workforce skilled at pleasing tourists and finding solutions to their problems in a caring way.
Regional governments have played a crucial role in honing these skills and implementing training programs to equip citizens with the necessary expertise for the tourism industry. This crossover between hospitality and call center customer experience means that many professionals can seamlessly transition from one industry to the other.
Find the Perfect Caribbean Partner
The Caribbean is an ideal location for outsourcing. It has a pool of talented individuals who are proficient in English and other languages. Additionally, they share a similar culture with the US and prioritize delivering excellent service. For companies seeking a nearshore partner that can deliver exceptional customer support while fostering a strong cultural connection, the Caribbean presents an untapped opportunity.
To explore Caribbean BPO partners and their amazing customer support offerings, contact our expert BPO advisors for a no-charge consultation.