Your brand has an amazing product or service that could benefit many people, so that’s all you need to be successful, right? According to a recent article by […]
The emphasis in modern customer experience is often put on speed and technology. How fast can you resolve the customer inquiry? How fast can you respond to the […]
Does your company use Artificial Intelligence (AI) to assist in delivering the customer experience? Whether your answer to that question is yes or no, the chances are pretty […]
A recent article by Vince Jeffs points out that, although it has great potential, artificial intelligence (AI) has yet to be utilized in a major way with the […]
Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]
In his recent article, Jeremy Watkin discusses the rapid evolution of technology in customer experience. Companies are trying to capitalize on emerging channels like social media, texting and […]
Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]
The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]
Companies generally don’t thrive by only selling their products or services to new people. The best way to build a successful company is by creating a customer experience […]
An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]