June 3, 2025
Beyond Bots: How BPOs Can Win with AI for Human-Led AI
The Big Idea: AI Isn’t Replacing Agents—It’s Elevating Them In this episode of the OC CX Impact Series, Bonnie Landaverdy and Tom Luther delve into AI for BPOs, […]
Blog
May 22, 2025
HCCT 2025 Preview: Healthcare CX Tips from Atlanta
This post was written by Outsource Consultants’ CX Advisor, Rick Monro If you lead patient access, contact center, or RCM operations in a healthcare setting, HCCT 2025 isn’t […]
May 15, 2025
The Talent Tug of War: Keys to a Top BPO Hiring Strategy
In today’s saturated CX landscape, where clients expect scale, quality, and retention on day one, winning business starts long before go-live. It starts with an intelligent BPO hiring […]
May 7, 2025
High-Touch, High-Performance: The Quality Advantage of Mid-Market BPOs
Stop believing the lie that great CX has to be huge budgets, huge vendors. The “more expensive is better” mindset? That’s legacy thinking which has given people bloated […]
April 30, 2025
2025 WFH Alliance Preview: What CX Leaders Are Really Talking About
(*This post was written by Outsource Consultants’ CX Advisor, Rick Monro) If you lead a distributed CX or support team, the 2025 Work From Home Alliance Leadership Exchange […]
April 18, 2025
Why Veterinary Emergency Calls Shouldn’t Go to Voicemail Even After Hours
When a pet parent is panicking at 11 p.m. because their dog won’t stop shaking or their cat is suddenly limp, the last thing they want to hear […]
April 16, 2025
How to Choose the Right Insurance Call Center for Your Niche
Choose the best insurance customer support center for your niche. Find tips and top criteria for service excellence and efficient claims processing.
April 9, 2025
How the Philippines Call Center Industry Is Leading the AI-Driven CX Revolution
Explore how Philippines AI call centers innovate CX with cutting-edge technology, boosting efficiency and customer satisfaction.
April 8, 2025
Why Jamaica Call Centers Are a Rising Star in Global Customer Support
Explore Jamaica outsourcing for global support, discover benefits, cost-efficiency, and the island's skilled workforce in your business strategy.
April 8, 2025
Why 2025 Is the Year Health Systems Finally Outsource Their Call Centers
Outsourcing call centers used to be taboo in healthcare. Many believed BPOs couldn’t deliver the control, compliance, and patient trust they required. By early 2025, the numbers proved […]