March 8, 2022
Rising Wages and the Contact Center Industry
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
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February 14, 2022
Find Your Perfect Match with Outsourcing Country Speed Dating
Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]
February 1, 2022
2022 Outsourcing Statistics from UpCity
UpCity, a directory website aimed at facilitating B2B relationships, recently surveyed small businesses in the US and Canada to better understand trends and strategies surrounding outsourcing. The results […]
January 26, 2022
Outsourcing Industry Leader Merlin Gackle Joins Outsource Consultants
Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent […]
January 24, 2022
Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader
In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. […]
January 18, 2022
The State of the Call Center Industry with Corey Kotlarz
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]
December 27, 2021
Why Content Moderation is More Critical Than Ever in 2022
Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]
December 13, 2021
Your CX Holiday Shopping List
As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]
November 29, 2021
The Future of Remote Agent Call Centers
Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]
November 17, 2021
4 Reasons the BPO Industry Can Be Thankful
Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]