There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]
UpCity, a directory website aimed at facilitating B2B relationships, recently surveyed small businesses in the US and Canada to better understand trends and strategies surrounding outsourcing. The results […]
Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent […]
In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. […]
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]
Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]
As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]
Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]
Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]