As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. This new generation, often referred to as Gen […]
Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Paul Business […]
In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies […]
Saint Louis Park, August 15, 2023 – Today, Inc. magazine bestowed the prestigious honor of being a member of its annual Inc. 5000 list upon Outsource Consultants. This […]
This post was originally published on 3/31/2022 and has been updated to reflect the latest information, stats, and trends. From housing to groceries, the United States has been […]
The holiday season is approaching fast and most retail companies are preparing now for “all hands on deck” to handle their peak customer traffic, from contact centers, online, […]
As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and […]
In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]
Saint Louis Park, MN, June 8, 2023 – Chris Schoonmaker has joined Outsource Consultants as an Executive BPO Matchmaker. Bringing over 15 years of expertise to the sales […]
Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO […]