Disasters can happen at any moment – with days of notice or none at all. Being prepared for these disasters, especially with your company, is vital. TechTarget recently […]
Is your company making a positive impact in mobile? ICMI posted an article discussing the top five consumer responses to the mobile customer experience. A summary of that […]
Information is everywhere – especially with all of the up-and-coming technology. What do we do with all of this information? We turn it into useful tools to measure […]
Contacting customer service over the phone can be one of the most infuriating experiences as a customer. As a small business owner, however, it’s your job to make […]
You are probably more than aware of the importance of social media for your business. And the hype is true. Forbes posted an article describing 9 tips for […]
Cloud based software is no longer up and coming – it’s here. Changing how you operate your business can be a scary step. An article by ChainSolutions reassures […]
MultichannelMerchant recently posted an article describing upselling and using incentive programs for employees to be successful. A summary of this article is below: Give Agents Incentive for Upselling […]
With all of the options available for cloud technology these days, your company may be considering investing in a cloud-based contact center solution. But how do you know […]
Customer service is arguably the most important aspect of your business. Business2Community recently wrote an article discussing the importance for your customer service representatives to understand the value […]
Do customers prefer a particular channel of support because it’s actually their preference, or because their other options are terrible—or nonexistent? It’s a tough call. ICMI recently wrote […]