News & Insights

Do you know what type of phone numbers are on your outbound marketing call lists? If you don’t know the answer to that question, you may be facing […]

There are many challenges in business – these challenges range from basic administrative to complicated in the executive offices and in various branches between. One challenge in particular, […]

Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who […]

Most of you have probably used a chat option on a business website. Maybe you’ve even considered using chat on your own site. ConnectFirst recently posted an article […]

Very few things can damage a company’s reputation, as does a security breach, compromising sensitive data. An article by Customer Experience Report recently wrote an article on how […]

Many pundits claim that we are in a new “Age of the Customer,” with advantages (and drawbacks) for both customer-facing companies and the consumers themselves. Nearshore Americas recently […]

Gonzalo Garcia of TMF Group, recently wrote an article on Mondaq.com on 7 tips for choosing a BPO provider. A summary of that article is below: As a […]

You want your business to do well? Then you have to make sure your customers have only good things to say about you. The following tips are from […]

If there’s one thing we can say about the contact center industry, it’s that it’s constantly evolving. It’s gone from strictly brick-and-mortar centers that only took calls, to […]

The article “Interoperability in the Call Center – A Natural Solution” by Matt Everly states that the most important role of a healthcare call center is to serve […]