As things went from business as usual to completely uncharted territory in what felt like hours, we all found ourselves scrambling to keep our heads above water as […]
Believe it or not, it is already time to start thinking about the holiday rush! Not the Valentine’s Day increase you might have seen this month, we’re talking […]
We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are […]
We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]
A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. Instead of using AI to send automated email blasts that […]
A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. There is an opportunity for […]
Does your company gather valuable customer insights from your brand’s digital channels? According to an article by Maria Marinina, the data within digital channels can be just as […]
An article by Gautam Mahajan discusses customer value, and how the author feels there are often misconceptions about customer value. The following items provide a brief summation of […]
In a recent article, Kelsey Brazill discusses how customer expectations are shifting. This is a result of increased accessibility due to communications channels such as email, live chat […]
“Data” is a word that evokes many different thoughts and emotions from people. Some hear it and assume every answer to their questions will be instantly answered. Others […]