Customer Service

Does your company use Artificial Intelligence (AI) to assist in delivering the customer experience? Whether your answer to that question is yes or no, the chances are pretty […]

A recent article by Vince Jeffs points out that, although it has great potential, artificial intelligence (AI) has yet to be utilized in a major way with the […]

In his recent article, Jeremy Watkin discusses the rapid evolution of technology in customer experience. Companies are trying to capitalize on emerging channels like social media, texting and […]

Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]

An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]

The HR department has a variety of different projects and tasks to work on throughout the course of a week. One of the key tasks in a contact […]

Your company has decided to utilize social media to your advantage for customer service and engagement. This decision can ultimately help your brand by keeping a direct line […]

It’s no secret that contact centers want to have high customer satisfaction scores. You want to give your callers the ultimate customer experience and avoid creating unhappy repeat […]

Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]

Customers in this era desire fast, sometimes immediate, service that is personalized to their needs and experiences. In addition, they want to be able to reach your company […]