Customer Service

Everybody has had an experience with an angry customer. It’s frustrating and can lead to a lot of stress for both the employee and the customer, but there […]

The customer experience must be a constant focus for companies from customer intrigue, to point of purchase, to post purchase. In his recent article, Mike Szilagyi gives the […]

Call centers have one of the most important duties in an entire organization; making sure the customers receive high-quality customer experience. In order to ensure your contact center […]

The New Year has just begun and companies are at work trying to improve on every level. In the contact center industry, a major issue in recent years […]

If your company has been looking to boost its customer experience program in the last few years, you’ve most likely considered (or, at least, heard of) Virtual Assistants. […]

Performance metrics and touch-point checklists are rational when setting up customer service to meet the customers’ needs, but are they effective when trying to earn customer loyalty? In […]

One of the fundamental keys to customer service in the travel and hospitality industries is to have a solid booking service. In a recent article, Fred Chua discusses […]

Companies strive to reach a level of success that requires expanding operations to serve more customers. However, when a company needs to grow drastically and support more customers, […]

Your brand has an amazing product or service that could benefit many people, so that’s all you need to be successful, right? According to a recent article by […]

The emphasis in modern customer experience is often put on speed and technology. How fast can you resolve the customer inquiry? How fast can you respond to the […]