November 10, 2022
Outsourcing Spotlight: Veteran-Owned Call Centers
On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]
Author: Outsource Consultants
April 14, 2022
Outsource Consultants named to FT.com’s Fastest Growing Companies
Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. FT.com revealed that […]
March 15, 2022
Outsource Consultants Ranks No. 83 on Inc. Magazine’s Midwest Region’s Fastest Growing Private Companies
Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. Regionals Midwest honoree. Inc. magazine today revealed that […]
March 8, 2022
Rising Wages and the Contact Center Industry
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
February 14, 2022
Find Your Perfect Match with Outsourcing Country Speed Dating
Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]
January 24, 2022
Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader
In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. […]
December 27, 2021
Why Content Moderation is More Critical Than Ever in 2022
Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]
November 29, 2021
The Future of Remote Agent Call Centers
Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]
October 29, 2021
Outsource Consultants Makes a Second Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List
Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for the second […]
October 11, 2021
3 Must-Have Non-Voice Customer Support Strategies
Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]