March 30, 2026
Why the Philippines Is a Top Choice for Multilingual Call Center Support
Explore the Philippines' multilingual capabilities for call centers and learn how this edge can boost your global business reach.
Author: Outsource Consultants
June 23, 2025
Why Lima’s On Everyone’s Radar: The CX Case for Peru Call Centers
With a compelling blend of cost competitiveness, robust English skills, and significantly lower market saturation, Peru is swiftly becoming the strategic nearshore choice for businesses aiming to optimize […]
June 5, 2025
The Emotion AI Edge: How Valence Is Rewriting Contact Center Quality
In our latest episode of the OC CX Impact Series, Outsource Consultants’ Tom Luther sat down with Chloe Duckworth, Co-Founder and CEO of Valence AI, to explore a […]
June 3, 2025
Beyond Bots: How BPOs Can Win with AI for Human-Led AI
The Big Idea: AI Isn’t Replacing Agents—It’s Elevating Them In this episode of the OC CX Impact Series, Bonnie Landaverdy and Tom Luther delve into AI for BPOs, […]
May 22, 2025
HCCT 2025 Preview: Healthcare CX Tips from Atlanta
This post was written by Outsource Consultants’ CX Advisor, Rick Monro If you lead patient access, contact center, or RCM operations in a healthcare setting, HCCT 2025 isn’t […]
May 15, 2025
The Talent Tug of War: Keys to a Top BPO Hiring Strategy
In today’s saturated CX landscape, where clients expect scale, quality, and retention on day one, winning business starts long before go-live. It starts with an intelligent BPO hiring […]
April 30, 2025
2025 WFH Alliance Preview: What CX Leaders Are Really Talking About
(*This post was written by Outsource Consultants’ CX Advisor, Rick Monro) If you lead a distributed CX or support team, the 2025 Work From Home Alliance Leadership Exchange […]
April 16, 2025
How to Choose the Right Insurance Call Center for Your Niche
Choose the best insurance customer support center for your niche. Find tips and top criteria for service excellence and efficient claims processing.
April 9, 2025
How the Philippines Call Center Industry Is Leading the AI-Driven CX Revolution
Explore how Philippines AI call centers innovate CX with cutting-edge technology, boosting efficiency and customer satisfaction.
April 8, 2025
Why Jamaica Call Centers Are a Rising Star in Global Customer Support
Explore Jamaica outsourcing for global support, discover benefits, cost-efficiency, and the island's skilled workforce in your business strategy.