Find a healthcare call center partner.
Everything – from new regulations to technology trends to consumer expectations – requires faster, more relevant, more efficient, and more personalized communications. Utilizing the call center to communicate effectively is the key to increasing patient engagement, reducing costs, improving quality, and retaining patients and members.
Outsource Consultants helps simplify the complexity in finding a health care call center to optimize patient, provider, and payer support. As specialists in finding call center solutions for health care companies, we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction, and achieve greater utilization of health care call center services. Whether your company is a payer, provider, pharmacy, manufacturer, government organization, or a major employer, we can help you reduce your costs.
Our health care call center partners help reduce your costs and provide healthcare organizations with access to new technologies.
Our partners can provide:
- HIPAA and CMS Compliant Call Centers
- Licensed and Non-Licensed Life and Health Insurance Agents in all 50 States
- Large capacity to meet your year round and seasonal peak support for Medicare Advantage Open Enrollment
- US Based Call Centers and Global Call Centers
Our health care call center partners specialize in a full range of services including:
- Inbound Customer Care
- Open Enrollment
- Claims Status
- Member Services
- Activation Services
- Product or Service Introductions
- Patient Satisfaction Surveys
- Physician Referral Services
- Inbound Acquisition
- Literature and Information Requests
- Outbound Welcome Calls
- New Member Acquisition
- Lead Generation / Enrollment
- Appointment Setting for Field Agents
- Rate Change Support
- Premium / Billing Support
- Plan/Benefit Changes
- Enrollment and Application Processing
- Win Backs / Retention
- Seminar Registrations and Reservations
- Post-Discharge Patient Surveys
- Meeting, Seminar and Event Registration and Notification
- Staff Recruitment Screening
Turn to Outsource Consultants to identify and recommend top-quality health care call centers.
Outsource Consultants knows the strengths, weaknesses, specializations, compliance, licensed agents, and pricing of the industry's leading health care call centers throughout the U.S. and around the world.
Our process and experience ensures a perfect match:
- Finding resources meeting your exact requirements — at no cost to you
- Carefully screening potential partners
- Providing industry insight and recommendations on pricing and terms
- Presenting call centers to you by specialization based on capabilities, skill sets, call type expertise, and health care experience
- Choosing from healthcare call centers depending on whether you have small or large-scale project requirements.
Identify and begin your selection process by relying on our extensive knowledge and depth of quality health care call centers.
Save time and effort in conducting research by letting the professionals at Outsource Consultants help you.