Blog

May 15, 2025

The Talent Tug of War: Keys to a Top BPO Hiring Strategy

In today’s saturated CX landscape, where clients expect scale, quality, and retention on day one, winning business starts long before go-live. It starts with an intelligent BPO hiring […]

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BPO Industry, BPO Partner Selection, Cost Savings, CX Strategy

May 7, 2025

High-Touch, High-Performance: The Quality Advantage of Mid-Market BPOs

Stop believing the lie that great CX has to be huge budgets, huge vendors. The “more expensive is better” mindset? That’s legacy thinking which has given people bloated […]

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BPO Industry, BPO Partner Selection, CX Strategy, News & Insights, Outsourcing Strategies

Rick Monro Attending WFH Alliance in St. Paul

April 30, 2025

2025 WFH Alliance Preview: What CX Leaders Are Really Talking About

(*This post was written by Outsource Consultants’ CX Advisor, Rick Monro) If you lead a distributed CX or support team, the 2025 Work From Home Alliance Leadership Exchange […]

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BPO Industry, Company News, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 18, 2025

Why Veterinary Emergency Calls Shouldn’t Go to Voicemail Even After Hours

When a pet parent is panicking at 11 p.m. because their dog won’t stop shaking or their cat is suddenly limp, the last thing they want to hear […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 16, 2025

How to Choose the Right Insurance Call Center for Your Niche

Choose the best insurance customer support center for your niche. Find tips and top criteria for service excellence and efficient claims processing.

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Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 9, 2025

How the Philippines Call Center Industry Is Leading the AI-Driven CX Revolution

Explore how Philippines AI call centers innovate CX with cutting-edge technology, boosting efficiency and customer satisfaction.

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BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Offshore Outsourcing, Outsourcing Strategies

April 8, 2025

Why Jamaica Call Centers Are a Rising Star in Global Customer Support

Explore Jamaica outsourcing for global support, discover benefits, cost-efficiency, and the island's skilled workforce in your business strategy.

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Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

April 8, 2025

Why 2025 Is the Year Health Systems Finally Outsource Their Call Centers

Outsourcing call centers used to be taboo in healthcare. Many believed BPOs couldn’t deliver the control, compliance, and patient trust they required. By early 2025, the numbers proved […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 7, 2025

What Is a Mid-Market BPO Provider and Why More CX Leaders Are Choosing Them

If you’re a CX leader feeling stuck between boutique providers, which are specialized but limited, and enterprise BPOs, which are robust but rigid, a mid-market BPO might be […]

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Outsourcing Strategies