April 26, 2017
3 Ways To Gain Value From Your Customer Journey Map
There is no definitive right or wrong way to create a customer journey map, however, many people create the map only to see it sit as a decoration. […]
News & Insights
April 26, 2017
Nearshore Call Center Locations: Trends and Hot Spots
The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]
April 26, 2017
7 Steps To Successfully Own The Customer Experience
Many companies know the value of customer experience and the positive impact it can have on business. Executives agree that a positive customer experience is important, but they […]