News & Insights

March 31, 2022

4 Ways to Reduce CX Outsourcing Costs in 2022

From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]

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At-Home Agents, BPO Industry, BPO Partner Selection, Cost Savings, News & Insights

February 18, 2019

Prepare Your Call Center for the 2019 Holiday Spike

Believe it or not, it is already time to start thinking about the holiday rush! Not the Valentine’s Day increase you might have seen this month, we’re talking […]

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News & Insights

September 14, 2018

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are […]

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Customer Service, News & Insights

September 13, 2018

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]

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Customer Service, News & Insights

May 2, 2018

Innovation Is Not Optional in BPO Contact Centers

The following blog post was written by Fred Stacey and is re-published with his permission: Most of my followers/readers know that I try to post my own images […]

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News & Insights

February 23, 2018

2 Ways to Boost Call Center Agent Energy and Enthusiasm

In a recent article, Daniela Puzzo discusses the importance of call center agent training (both initial and ongoing). However, she takes a unique approach to the concept by […]

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News & Insights

February 21, 2018

Checklist for Selecting an Outsource Call Center Partner

In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner […]

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News & Insights

November 9, 2017

4 Ways Call Centers Can Make Customers Happy

In a recent article, Dick Bourke discusses how contact centers can be a strategic part of the customer journey by providing omnichannel customer engagement, which leads to brand […]

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News & Insights

June 28, 2017

Prioritizing Customer Satisfaction Leads To Higher Revenue And Other Benefits

The goal of every company is to make money, right? Well, to a degree, it’s true. Companies need to generate revenue to thrive, however, it can be damaging […]

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News & Insights

April 26, 2017

Onshore Call Center Hiring Binge

NearShore Americas recently reported ObamaCare Gives Birth to Onshore Call Center Hiring Binge. Thanks to President Obama’s healthcare law, the call center industry in the United States is […]

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News & Insights