January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
Nearshore Outsourcing
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
November 9, 2020
3 Emerging Call Center Markets to Consider in 2021
Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]
October 13, 2020
The Better BPO Choice: The Philippines or Nearshore Outsourcing?
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
August 3, 2020
Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]
May 8, 2020
The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
August 19, 2019
Nearshore Outsourcing Spotlight: Jamaica
Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]
August 5, 2019
Nearshore Outsourcing Spotlight: Belize
Most business executives face common challenges: lower costs, elevate service quality and drive a better customer experience. And for those that can rise up and overcome the challenge? […]
June 10, 2019
Nearshore Outsourcing Spotlight: Tijuana
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
April 29, 2019
Nearshore Outsourcing Spotlight: Colombia
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]