The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]
Most business executives face common challenges: lower costs, elevate service quality and drive a better customer experience. And for those that can rise up and overcome the challenge? […]
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]