October 13, 2020
The Better BPO Choice: The Philippines or Nearshore Outsourcing?
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
Nearshore Outsourcing
August 3, 2020
Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]
May 8, 2020
The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
August 19, 2019
Nearshore Outsourcing Spotlight: Jamaica
Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]
August 5, 2019
Nearshore Outsourcing Spotlight: Belize
Most business executives face common challenges: lower costs, elevate service quality and drive a better customer experience. And for those that can rise up and overcome the challenge? […]
June 10, 2019
Nearshore Outsourcing Spotlight: Tijuana
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
April 29, 2019
Nearshore Outsourcing Spotlight: Colombia
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]
April 8, 2019
Creating Geo-redundancy Through Nearshore Outsourcing
For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high […]
March 4, 2019
US Labor Shortages and the Growing Need to Outsource
Record-breaking wage growth and low unemployment rates have made it harder than ever for businesses to field a domestic call center staff. As existing teams grow or former […]
January 21, 2019
What to Do When Ideal Customer Experiences Aren’t Possible
It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense […]