Customer Service

We already know how fast mobile is moving. Interacting with your customers via social media and voice are becoming commonplace either online or on your smartphone. What about […]

Chances are your company views customer interactions with your inbound phone channel as a matter of reducing pain, rather than increasing gain. Inbound call centers can be expensive […]

Call centers are at the core of the customer experience and are often under constant scrutiny from the public and industry to ensure a high level of service […]

In an evolving customer service and contact center industry, the only constant is change. As 2014 draws to a close, it is important not only to reflect on […]

Keep ‘em happy. That’s a simple yet effective customer service goal. The following article by Michael Mink of Investor’s Business Daily gives tips for keeping customers happy. Give Cutting-Edge […]

“Is call center outsourcing a good idea?” There are many reasons we think it’s a good idea, but there are some key benefits you should look into when […]

People have fallen in love with chat support for two main reasons: Speed and convenience. The question is, are brands doing everything in their power to maximize the […]

As technological advances continue to change the way companies operate, it’s important to keep your focus on two main goals: Make sure your technological solutions provide real value […]

In a recent AnswerStat article, Mark Dwyer reflects on his thirty years of working in the healthcare call center industry. Specifically, he recognizes that many of his peers […]

When a call center is onboarding a new agent, they general go through all of the scripts, rules and regulations. However, many companies don’t give new employees the […]