BPO Industry

May 7, 2025

High-Touch, High-Performance: The Quality Advantage of Mid-Market BPOs

Stop believing the lie that great CX has to be huge budgets, huge vendors. The “more expensive is better” mindset? That’s legacy thinking which has given people bloated […]

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BPO Industry, BPO Partner Selection, CX Strategy, News & Insights, Outsourcing Strategies

Rick Monro Attending WFH Alliance in St. Paul

April 30, 2025

2025 WFH Alliance Preview: What CX Leaders Are Really Talking About

(*This post was written by Outsource Consultants’ CX Advisor, Rick Monro) If you lead a distributed CX or support team, the 2025 Work From Home Alliance Leadership Exchange […]

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BPO Industry, Company News, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 18, 2025

Why Veterinary Emergency Calls Shouldn’t Go to Voicemail Even After Hours

When a pet parent is panicking at 11 p.m. because their dog won’t stop shaking or their cat is suddenly limp, the last thing they want to hear […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 8, 2025

Why 2025 Is the Year Health Systems Finally Outsource Their Call Centers

Outsourcing call centers used to be taboo in healthcare. Many believed BPOs couldn’t deliver the control, compliance, and patient trust they required. By early 2025, the numbers proved […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 6, 2025

Why Call Centers in El Salvador Is Emerging as the Smartest 2025 Play for CX Leaders

Explore how El Salvador services enhance connectivity between North and South America, leveraging unique advantages of the call center industry.

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

specialized-insurance-call-centers-claims-efficiency

March 31, 2025

Transforming Claims Processing with Specialized Insurance Call Centers

Transform claims processing with Insurance BPO. Boost efficiency, reduce costs, and enhance customer satisfaction with specialized call center solutions.

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BPO Industry, BPO Partner Selection, Customer Service, CX Strategy, Outsourcing Strategies

March 21, 2025

How to Choose the Best Outbound Call Center Services

Choose the right outbound call center services with our guide. Learn key factors for success and optimize your customer interactions.

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

March 17, 2025

Is Outsourcing Really Cheaper Than Internal?

Let’s be real, running customer support operations today is a headache. Customers expect 24/7 availability and seamless omnichannel experiences. That means complex tech, specialized skills, and the constant […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, CX Strategy, News & Insights

March 14, 2025

The Biggest CX Changes in Healthcare Customer Support in 2025

In 2025, healthcare customer support and customer experience (CX) isn’t just evolving—it’s entering a whole new era. Driven by advancements in AI and regulatory changes, healthcare brands are […]

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BPO Industry, Call Center Management, Customer Service, CX Strategy, Outsourcing Strategies

March 10, 2025

Scaling Service: How Centralized CX Management Empowers Multi‑Clinic Practices

If you manage a multi-location healthcare group (dental, veterinary, or medical) your front desk is likely overwhelmed. Calls are missed. Staff are stretched. Patients are frustrated. The issue […]

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BPO Industry, BPO Partner Selection, Customer Service, CX Strategy