May 2, 2018
Innovation Is Not Optional in BPO Contact Centers
The following blog post was written by Fred Stacey and is re-published with his permission: Most of my followers/readers know that I try to post my own images […]
Author: Outsource Consultants Team
February 28, 2018
6 KPIs to Guarantee Success from Your Outsource Call Center
The biggest challenge when working with a call center outsourcing partner is making sure they’re providing consistent, ongoing performance. This includes ensuring the agents receive the proper training, […]
February 23, 2018
2 Ways to Boost Call Center Agent Energy and Enthusiasm
In a recent article, Daniela Puzzo discusses the importance of call center agent training (both initial and ongoing). However, she takes a unique approach to the concept by […]
February 21, 2018
Checklist for Selecting an Outsource Call Center Partner
In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner […]
November 8, 2017
3 Advantages of Outsourcing with US Call Centers
Outsourcing is only available for people if they’re willing to use call centers in other countries, right? Wrong! While many companies outsource their call center services to nearshore […]
October 19, 2017
5 Ways Call Center Outsourcing Can Help Growing Companies
In a recent article, Sawaram Suthar discusses how companies can scale their customer service as they grow. The article offers the following four tips for scaling your customer […]
April 26, 2017
Why Healthcare Call Centers are Vital in the Patient Experience
In a recent AnswerStat article, Mark Dwyer reflects on his thirty years of working in the healthcare call center industry. Specifically, he recognizes that many of his peers […]
April 26, 2017
3 Ways Customer Experience Benefits Brands
Customer experience is not a trend; it’s the driving force of every brand. In her recent article, “3 Ways CX Can Make 2017 the Finest Year Yet for […]