Outsourcing is only available for people if they’re willing to use call centers in other countries, right? Wrong! While many companies outsource their call center services to nearshore and offshore markets, outsourcing to call centers within the United States offers its own unique benefits. For companies looking to expand their outreach capabilities, outsourcing to call centers in the United States can give you the ability to enhance your scalability while retaining the ability to provide high-quality customer service. If you are interested in outsourcing with a United States call center, there are a multitude of benefits of using domestic companies versus sending the services overseas. The following are three of the many advantages of outsourcing with US call centers.
Advantage 1: There are call centers located in just about every state. If your company is hesitant to ship its call center services to offshore or nearshore locations, call centers in the United States can keep your agents close to home. This allows for quick and easy site visits to your call center, which not only benefits your management, it also benefits the call center agents in their training process. The close distance allows agents and your trainers to avoid prolonged travel for training. Some of the major call center outsourcing locations in the United States include:
- Florida (Miami, Orlando, Tampa, etc.)
- Illinois (Chicago and surrounding suburbs)
- Texas (Dallas, Austin, San Antonio, El Paso, Longview)
- California (Los Angeles, Oakland, Sacramento, San Diego, San Jose)
- New York
- Minnesota (Minneapolis, St. Paul)
- And many more!
Advantage 2: If a majority of your consumer base is located in the United States, there won’t be a concern with cultural barrier. The agents working in your outsource call center will have a greater understanding of the significance of American cultural events, such as Black Friday. Scalability is often most important during American holidays like Black Friday and the months leading up to Christmas, so it’s crucial that the agents have a firm grasp on this culture.
Advantage 3: There won’t be a language barrier like there can be with nearshore and offshore locations. Although there are a variety of languages spoken in the United States, 79% of Americans speak English as their only language at home. Call centers in the United States agents will speak fluent American English in addition to having the capability to provide bilingual and multilingual services for the customers who speak a language other than English at home. This will ultimately ensure a solid customer experience for people who call your company looking for assistance.
Let our outsourcing experts help you find a top performing and high quality outsource call centers in the United States — at no cost!
Outsource Consultants are call center experts with over 25 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading outsource call center vendors. If you’re considering call center outsourcing, simply call 888-766-4482 or request a free call center cost proposal today and we’ll help you find the solution that best fits your exact requirements.