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Telecom & Cable Call Centers

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Telecom & Cable

Telecom and cable subscribers switch more readily than almost any other category, chasing better packages and lower rates. Keeping them is the whole game, and it happens one call at a time.

That’s why more and more providers are turning to telecom and cable call center support to improve retention rates with existing customers and increase acquisition across residential and business leads.

Finding the right partner isn’t easy, because most vendors don’t have real technical depth in telecom and cable. We’ve spent 13 years vetting the mid-market BPO space, and we score 300+ vetted partners on 100+ performance data points, including technical support performance and retention track record by vertical.

Whether it’s new service requests, renewals, customer support, or lead gen, our call center agents will help you acquire new customers, retain existing customers, and increase customer satisfaction.

Our call center vendors and their expert agents support all of these platforms:

Telephony (Local and Long Distance)
Network Services
Wireless
High-Speed Internet
Broadband
WiFi
Television (Cable and Satellite)

Every partner in our network operates under identical commercial terms with us, so our bias is to the ones that perform. We’ll hand you a shortlist matched to your requirements. Zero cost to you.

Get a Free Call Center Cost Proposal

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Telecom & Cable Call Center Services

Commonly Outsourced Tasks in the Telecom & Cable Industry

Our call centers routinely provide the following services:

Telesales (inbound and outbound)
Customer retention support
24/7 customer call services
Live chat support
Technical support
Billing support
Upsell, cross-sell, and bundling
Multilingual call center agents

Outsource Call Center Services

Our BPOs have Telecom & Cable industry experience in inbound and outbound services like:

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

PCI DSS (Payment Card Industry Data Security Standard)
TCPA (Telephone Consumer Protection Act)