Many companies continue to re-balance their outsourcing portfolio between domestic, nearshore, and offshore global service center markets
The global contact center outsourcing market is constantly evolving as companies strive to become competitive and compliant while navigating the many call center options throughout the world. The pace of change will only escalate over the next year as labor and healthcare costs drive pricing up. It has never been more critical to select an outsource call center partner that is financially stable and efficient.
The business process outsourcing (BPO) movement continues to grow as top global companies outsource their call center services domestically within the United States or to developing countries around the world. The growth of Internet and cloud-based technology has propelled outsourcing on the global scale.
Estimates say that companies can save anywhere from 40% to 50% by outsourcing their call center services to offshore and nearshore markets. By reducing fixed internal costs, call center operations help companies substantially improve their profit margins and concentrate on core business competencies to become more productive.
Many countries and regions are gaining momentum as optimal locations for nearshore and offshore call center outsourcing, at the same time as other regions experience wage escalation, increasing attrition and saturation rates.
Outsource Consultants will help you find the best global service center markets, meet your language requirements, reduce costs, and avoid pitfalls in regions that are becoming over- saturated with high turnover rates.
Global call center and service center solutions
Outsource Consultants has 20 years of outsourcing experience to nearshore call centers as well as offshore and U.S. based call centers. Our global call center and global service center partners have highly educated and trained bilingual agents that can meet ANY of your language requirements, including:
• And any other language