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Nearshore Contact Center Outsourcing Spotlight: Tijuana

Nearshore Contact Center Outsourcing Spotlight: TijuanaIt’s not always the best fiscal option to maintain an in-house contact center, especially when it’s much more affordable to scale during busy seasons with offshore options. Because of this and the fact that companies have been putting more emphasis on customer service quality, Nearshore outsourcing has a spike in popularity over the last five years.

Nearshore contact centers are seen as a bridge between US-based call centers and offshore options since they often provide quality service at an affordable rate. But what if I told you that your company could have nearshore pricing with the quality of a U.S. based contact center?

If you want to reduce contact center costs by up to 50% while staying as close as possible to the United States, one of your best options is outsourcing with a Tijuana contact center. We partner with Tijuana contact centers that have extensive industry experience in financial services, travel, hospitality, and retail. The organizations offer the same services as other locations, but their primary specialties include customer service, telemarketing, and collections.

Tijuana is right on the border of California and Mexico, which allows for extremely easy travel. The travel is especially easy if you have a global entry pass that lets you avoid extensive customs processes. Depending on your location, you could fly into San Diego and arrive at the Tijuana contact center within 35 minutes of your flight landing.

This ease of travel is highly attractive for US-based organizations that want to:

  • Closely manage their operations
  • Quickly provide initial or ongoing training
  • Manage quality assurance oversight for their outsourcing provider

Close proximity is valuable, but it means next to nothing if the agents can’t deliver great service, which is another reason we’d highly recommend Tijuana. These contact centers have diverse and highly-skilled agents who are fluent in both Spanish and American English. In fact, the quality of English-speaking agents is second to none when compared to other nearshore and offshore locations.

Due to the general nature of Tijuana and California sharing a border, many of the agents have spent significant portions of time and even lived in the United States. This means that a majority of Tijuana citizens speak American English as their first or second language and also have a strong grasp on U.S. culture.

Recap – The key benefits of outsourcing your contact center to Tijuana are:

  • Highly-qualified agents that speak Spanish and American English as their first or second language
  • Close proximity to the United States, which allows for easy travel
  • Increased customer satisfaction due to scalability at 50% off U.S. rates

Need an omnichannel contact center in Tijuana for your company? We can help!

Outsource Consultants are call center experts with over 25 years of outsourcing industry experience who have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading nearshore outsource call center vendors. If you’re considering nearshore call center outsourcing, simply call 888-766-4482 or request a free call center cost proposal today and we’ll help you find the solution that best fits your exact requirements.