April 18, 2024
How to Enhance CX Metrics Strategically
In a recent article for CXM Today, we gave our complete guide to call center tools and metrics to drive CX growth. We encourage you to check it […]
Outsourcing Strategies
April 15, 2024
Don’t Drop the Call: A Guide to Political Call Center Procurement
(*TLDR — 2024’s election season has a handful of distinct challenges — which we detailed here. But, this blog focuses on 3 essentials for political call center procurement […]
March 28, 2024
The Bald + The Beard | Episode 1: Debunking Outsourcing Myths
In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]
March 25, 2024
The Power of Women-Owned Call Center Partnerships
As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force […]
February 21, 2024
The Human-AI Symbiosis in Retail Call Centers
“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated […]
November 17, 2023
Why Geo-Redundancy is Key to a Successful Outsourcing Strategy
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]
July 25, 2023
The Power of AI Technology and the Call Center Industry
As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and […]
June 21, 2023
We Asked Our African BPO Partners: How to Foster a Strong Outsourcing Relationship
In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]
October 31, 2022
What Do Your Halloween Preferences Say About Your Outsourcing Ghouls?
Beware. All Hallow’s Eve is upon us once again. What started as a somber religious holiday has largely morphed into a secular blowout that provides an annual bump […]
September 20, 2022
Avoid the Open Enrollment Headache: Get Your Call Centers Ready
Open Enrollment, a time to apply for new health insurance coverage or make changes to existing plans through federal and state government programs, is fast approaching. Each year, […]