June 3, 2025
Beyond Bots: How BPOs Can Win with AI for Human-Led AI
The Big Idea: AI Isn’t Replacing Agents—It’s Elevating Them In this episode of the OC CX Impact Series, Bonnie Landaverdy and Tom Luther delve into AI for BPOs, […]
News & Insights
April 2, 2025
Selecting US Call Centers: What to Know Before You Sign the Contract
Find the best US onshore call center for customer service. Learn to assess reputation, performance, and cost to boost your domestic support efforts.
March 17, 2025
Is Outsourcing Really Cheaper Than Internal?
Let’s be real, running customer support operations today is a headache. Customers expect 24/7 availability and seamless omnichannel experiences. That means complex tech, specialized skills, and the constant […]
March 9, 2025
How to Choose Call Center Services for Small Businesses
Optimize your small business with expert tips on choosing call center services. Find the best fit to enhance customer experience and drive growth.
February 3, 2025
2025 CX Predictions: Trends to Watch for Call Center and AI Collaboration
It’s 2025, so we are back with our annual CX predictions, grounded in our company’s continued mission: to elevate our service to clients and help brands deliver world-class […]
January 27, 2025
Contact Center Key Performance Indicators to Improve CX
Boost efficiency with contact center key performance indicators. Explore essential metrics, practical tips, and real-world case studies to enhance success.
January 7, 2025
Egypt: Ancient Wonders and Modern BPO Opportunities
Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly […]
December 9, 2024
Wish Your BPO Did More with Technology? | BPO Health Check
A mismatch between a company’s technology strategy and its BPO partner’s approach creates significant challenges. Some partners overstep, pushing their own tech roadmap and sidelining your CX goals. […]
December 4, 2024
The Bald + The Beard | Episode 4: Debunking CFO CX Myths
In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]
October 28, 2024
Kenya Call Center Services: The Best-Kept Secret in Africa Outsourcing?
If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Located in East Africa, this country is gaining attention from global businesses for […]