Customer Service

In his recent article, Anand Srinivasan explores the theory that great customer service equals great marketing. The logic behind this thought it simple: if you deliver great customer […]

Customer service has changed dramatically over the years. From face-to-face communication, to call centers, to television and radio, and so on, the customer experience is always evolving. Human […]

Customer experience is not a trend; it’s the driving force of every brand. In her recent article, “3 Ways CX Can Make 2017 the Finest Year Yet for […]

The emphasis in modern customer experience is often put on speed and technology. How fast can you resolve the customer inquiry? How fast can you respond to the […]

Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]