Call Center Management

August 4, 2025

How AI is Reshaping CX: Real-World Tools, Trends, and Transformation

There’s been no shortage of hype around AI in contact centers. But for most CX leaders, the real challenge isn’t deciding whether to adopt AI. It’s knowing how […]

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BPO Industry, Call Center Management, Company News, CX Strategy, News & Insights

June 23, 2025

Why Lima’s On Everyone’s Radar: The CX Case for Peru Call Centers

With a compelling blend of cost competitiveness, robust English skills, and significantly lower market saturation, Peru is swiftly becoming the strategic nearshore choice for businesses aiming to optimize […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, News & Insights

June 5, 2025

The Emotion AI Edge: How Valence Is Rewriting Contact Center Quality

In our latest episode of the OC CX Impact Series, Outsource Consultants’ Tom Luther sat down with Chloe Duckworth, Co-Founder and CEO of Valence AI, to explore a […]

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BPO Industry, Call Center Management, Cost Savings, Customer Service, CX Strategy

May 22, 2025

HCCT 2025 Preview: Healthcare CX Tips from Atlanta

This post was written by Outsource Consultants’ CX Advisor, Rick Monro If you lead patient access, contact center, or RCM operations in a healthcare setting, HCCT 2025 isn’t […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy

April 8, 2025

Why Jamaica Call Centers Are a Rising Star in Global Customer Support

Explore Jamaica outsourcing for global support, discover benefits, cost-efficiency, and the island's skilled workforce in your business strategy.

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Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

April 5, 2025

Why More Brands Are Choosing a Call Center in Colombia for Scalable, Resilient CX

Discover how Colombia nearshore call centers are transforming Latin American customer support with quality service and cost-effective solutions.

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BPO Partner Selection, Call Center Management, Customer Service, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

April 3, 2025

Why More Brands Are Turning to Belize Call Centers

Explore how a Belize BPO boosts Caribbean growth. Learn about cost savings, skilled talent, and strategic benefits for your business.

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BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

April 1, 2025

Why South Africa CX is Taking Over the Global Call Center Conversation

Explore South Africa CX call centers enhancing customer experience with cutting-edge tech, skilled agents, and unbeatable cost advantages.

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BPO Partner Selection, Call Center Management, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

philippines-multilingual-call-center-benefits

March 30, 2025

Why the Philippines Is a Top Choice for Multilingual Call Center Support

Explore the Philippines' multilingual capabilities for call centers and learn how this edge can boost your global business reach.

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Call Center Management, CX Strategy, Offshore Outsourcing, Outsourcing Strategies, Philippines

How-Mexico-Call-Centers-Handle-Crisis-Communication-Like-Pros

March 28, 2025

How Mexico’s Call Centers Became Crisis Management Specialists

Discover how Mexico call centers excel in crisis communication, ensuring seamless services. Learn effective strategies for Mexico crisis management today.

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BPO Partner Selection, Call Center Management, Customer Service, CX Strategy, Outsourcing Strategies