BPO Partner Selection

November 11, 2025

Not Your Fault, Still Your Problem: Customers Blame You When Outages Occur

On October 20, 2025, an AWS outage in the US-EAST-1 region disrupted airline check-in systems, mobile apps, and self-service kiosks at major carriers such as United Airlines and […]

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BPO Industry, BPO Partner Selection, Customer Service, CX Strategy

October 14, 2025

Branch Closures Aren’t Just Real Estate Decisions: How to Reinvent CX as the Physical Footprint Shrinks

Banks are closing branches faster than ever, but most are forgetting what those closures really disrupt. For many customers, a branch is still the most reliable touchpoint they […]

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BPO Partner Selection, Customer Service, CX Strategy, News & Insights, Outsourcing Strategies

October 7, 2025

Why Spring Break Is the Ultimate Stress Test for Travel CX Leaders

Spring Break and Easter 2026 will bring one of the biggest travel surges of the year. But what most travel brands aren’t planning for is what that surge […]

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BPO Partner Selection, Customer Service, CX Strategy, News & Insights, Outsourcing Strategies

August 21, 2025

How Mid-Market BPOs Deliver Powerful Cost Savings Without the Trade-Offs

You need to cut CX costs. But not at the expense of service quality, customer trust, or your team’s sanity. Most outsourcing options force a trade-off. Lower prices […]

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BPO Industry, BPO Partner Selection, CX Strategy

August 7, 2025

The Flexibility Factor: Why Mid-Market BPOs Outmaneuver Big-Box Providers

Still picking BPOs like it’s 2018? Biggest name, safest bet, hope for the best? That logic is not only outdated, it’s a danger to your business. The truth? […]

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BPO Industry, BPO Partner Selection, CX Strategy, Outsourcing Strategies

July 22, 2025

Fast, Nimble, and Always On: The Responsiveness Edge of Mid-Market BPOs

In CX, speed is everything. When priorities shift overnight, delayed execution doesn’t just slow things down. It puts revenue, reputation, and customer loyalty at risk. Enterprise BPOs often […]

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BPO Industry, BPO Partner Selection, CX Strategy

June 23, 2025

Why Lima’s On Everyone’s Radar: The CX Case for Peru Call Centers

With a compelling blend of cost competitiveness, robust English skills, and significantly lower market saturation, Peru is swiftly becoming the strategic nearshore choice for businesses aiming to optimize […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, News & Insights

May 22, 2025

HCCT 2025 Preview: Healthcare CX Tips from Atlanta

This post was written by Outsource Consultants’ CX Advisor, Rick Monro If you lead patient access, contact center, or RCM operations in a healthcare setting, HCCT 2025 isn’t […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy

May 15, 2025

The Talent Tug of War: Keys to a Top BPO Hiring Strategy

In today’s saturated CX landscape, where clients expect scale, quality, and retention on day one, winning business starts long before go-live. It starts with an intelligent BPO hiring […]

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BPO Industry, BPO Partner Selection, Cost Savings, CX Strategy

May 7, 2025

High-Touch, High-Performance: The Quality Advantage of Mid-Market BPOs

Stop believing the lie that great CX has to be huge budgets, huge vendors. The “more expensive is better” mindset? That’s legacy thinking which has given people bloated […]

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BPO Industry, BPO Partner Selection, CX Strategy, News & Insights, Outsourcing Strategies