BPO Industry

June 5, 2025

The Emotion AI Edge: How Valence Is Rewriting Contact Center Quality

In our latest episode of the OC CX Impact Series, Outsource Consultants’ Tom Luther sat down with Chloe Duckworth, Co-Founder and CEO of Valence AI, to explore a […]

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BPO Industry, Call Center Management, Cost Savings, Customer Service, CX Strategy

May 22, 2025

HCCT 2025 Preview: Healthcare CX Tips from Atlanta

This post was written by Outsource Consultants’ CX Advisor, Rick Monro If you lead patient access, contact center, or RCM operations in a healthcare setting, HCCT 2025 isn’t […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy

May 15, 2025

The Talent Tug of War: Keys to a Top BPO Hiring Strategy

In today’s saturated CX landscape, where clients expect scale, quality, and retention on day one, winning business starts long before go-live. It starts with an intelligent BPO hiring […]

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BPO Industry, BPO Partner Selection, Cost Savings, CX Strategy

Rick Monro Attending WFH Alliance in St. Paul

April 30, 2025

2025 WFH Alliance Preview: What CX Leaders Are Really Talking About

(*This post was written by Outsource Consultants’ CX Advisor, Rick Monro) If you lead a distributed CX or support team, the 2025 Work From Home Alliance Leadership Exchange […]

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BPO Industry, Company News, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

April 6, 2025

Why Call Centers in El Salvador Is Emerging as the Smartest 2025 Play for CX Leaders

Explore how El Salvador services enhance connectivity between North and South America, leveraging unique advantages of the call center industry.

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, CX Strategy, Nearshore Outsourcing, Outsourcing Strategies

specialized-insurance-call-centers-claims-efficiency

March 31, 2025

Transforming Claims Processing with Specialized Insurance Call Centers

Transform claims processing with Insurance BPO. Boost efficiency, reduce costs, and enhance customer satisfaction with specialized call center solutions.

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BPO Industry, BPO Partner Selection, Customer Service, CX Strategy, Outsourcing Strategies

March 21, 2025

How to Choose the Best Outbound Call Center Services

Choose the right outbound call center services with our guide. Learn key factors for success and optimize your customer interactions.

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, CX Strategy, Outsourcing Strategies

March 17, 2025

Is Outsourcing Really Cheaper Than Internal?

Let’s be real, running customer support operations today is a headache. Customers expect 24/7 availability and seamless omnichannel experiences. That means complex tech, specialized skills, and the constant […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, CX Strategy, News & Insights

March 14, 2025

The Biggest CX Changes in Healthcare Customer Support in 2025

In 2025, healthcare customer support and customer experience (CX) isn’t just evolving—it’s entering a whole new era. Driven by advancements in AI and regulatory changes, healthcare brands are […]

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BPO Industry, Call Center Management, Customer Service, CX Strategy, Outsourcing Strategies

February 18, 2025

Is Your BPO’s Quality Suffering? Here’s the Cure. | BPO Health Check

Customer loyalty is a fragile thing. One misstep, one bad experience, and it can shatter. The stakes are high: according to a PWC study, a staggering one in […]

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BPO Industry, Call Center Management, CX Strategy