March 30, 2026
Why the Philippines Is a Top Choice for Multilingual Call Center Support
Explore the Philippines' multilingual capabilities for call centers and learn how this edge can boost your global business reach.
Call Center Management
March 18, 2026
AI Financial Fraud Is Getting Scarily Convincing and Your Contact Center Is the Last Line of Defense
Fraud tactics are evolving quickly, but the bigger challenge for fintechs and banking organizations is how support teams respond when those scams reach the contact center. While new […]
March 5, 2026
AI Chatbots Are Now the #1 Health Tech Hazard. What That Means for Your Contact Center.
ECRI just ranked AI chatbot misuse the #1 health technology hazard of 2026. Here is what that means for healthcare CX leaders deploying patient-facing scheduling, billing, and triage bots.
December 9, 2025
Taming Knowledge Chaos in the Contact Center: Why ScreenSteps Is Redefining Agent Readiness
A recap from the OC CX Impact Series with Tom Luther, VP of CX & BPO Advisory at Outsource Consultants, and Greg DeVore, CEO of ScreenSteps. In our […]
August 4, 2025
How AI is Reshaping CX: Real-World Tools, Trends, and Transformation
There’s been no shortage of hype around AI in contact centers. But for most CX leaders, the real challenge isn’t deciding whether to adopt AI. It’s knowing how […]
June 23, 2025
Why Lima’s On Everyone’s Radar: The CX Case for Peru Call Centers
With a compelling blend of cost competitiveness, robust English skills, and significantly lower market saturation, Peru is swiftly becoming the strategic nearshore choice for businesses aiming to optimize […]
June 5, 2025
The Emotion AI Edge: How Valence Is Rewriting Contact Center Quality
In our latest episode of the OC CX Impact Series, Outsource Consultants’ Tom Luther sat down with Chloe Duckworth, Co-Founder and CEO of Valence AI, to explore a […]
May 22, 2025
HCCT 2025 Preview: Healthcare CX Tips from Atlanta
This post was written by Outsource Consultants’ CX Advisor, Rick Monro If you lead patient access, contact center, or RCM operations in a healthcare setting, HCCT 2025 isn’t […]
April 8, 2025
Why Jamaica Call Centers Are a Rising Star in Global Customer Support
Explore Jamaica outsourcing for global support, discover benefits, cost-efficiency, and the island's skilled workforce in your business strategy.
April 5, 2025
Why More Brands Are Choosing a Call Center in Colombia for Scalable, Resilient CX
Discover how Colombia nearshore call centers are transforming Latin American customer support with quality service and cost-effective solutions.