Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker.
With over 25 years of industry experience, Tierney joins the sales division at Outsource Consultants, poised to play a pivotal role in the continuous advancement of client engagement and business expansion. In his capacity as a trusted advisor and thought leader, he will provide invaluable insights both internally and to our esteemed clients and BPO partners.
Throughout his impressive career spanning two and a half decades, Tierney has been a prominent figure in the call center industry. Holding positions at renowned organizations such as Deloitte, Sutherland Healthcare, and PPT Solutions, LLC, where he has consistently demonstrated his expertise and leadership. His professional journey has allowed him to accumulate extensive knowledge in various sectors, including healthcare, energy, and consumer products. Respected for his counsel within the call center industry, Tierney is eager to bring his wealth of experience to his new role at Outsource Consultants.
In Tierney’s words, “I look forward to working with Outsource Consultants to link companies with their best match BPO partners. With their proprietary BPO database and tools, the company is better able to meet the exact key requirements brought to us by potential clients, allowing us to foster better, long-lasting partnerships.”
About Outsource Consultants
Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. With our team’s over 150 combined years of call center industry experience, we are uniquely positioned to initiate lasting partnerships between our clients and BPO providers. Our mission is to provide companies with a call center industry insider’s expertise without requiring them to exhaust their own time and resources.
We have spent years researching and screening outsource call centers to develop a proprietary database of over 500 of the world’s top-performing US-based, nearshore, offshore, and at-home BPO providers – including hundreds that wouldn’t have otherwise been on our clients’ radar. Our BPO analysts are continually updating our database to ensure our data is fresh and accurate.
Our unique matching algorithm uses over 50 data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis. We continue to monitor the ongoing performance of the BPO provider and act as an advocate for our clients after the selection has taken place.
Our BPO partners consistently deliver improved performance, exceptional language proficiency, and considerable cost savings. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!