Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker.
He brings over 30 years of experience to the sales division at Outsource Consultants, and will be a key to the ongoing evolution of client engagement and growth. Guarnieri will serve as a trusted advisor and thought leader both internally and for our clients and BPO partners.
Guarnieri has been a predominant force in the call center industry for the past three decades, working as an executive for leading organizations like Precision Response Corporation (now Alorica), The Results Companies and most recently TLC Associates. Throughout his career, he has had the opportunity to gain deep experience in verticals including retail, technology, e-commerce, and telecommunications. He has established himself as a trusted advisor within the call center industry and is looking forward to applying his experience to his new role.
“I am most excited to have the ability to match nearly any client with their best fit BPO,” says Guarnieri. “Outsource Consultants is uniquely positioned to handle client needs due to their database of hundreds of BPO partners, making matching on specific needs, such as language, location or industry, easier. I look forward to offering solutions and creating lasting partnerships with those companies that feel under-served in the industry.”
About Outsource Consultants
Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. With our team’s over 150 combined years of call center industry experience, we are uniquely positioned to initiate lasting partnerships between our clients and BPO providers. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.
We have spent years researching and screening outsource call centers to develop a proprietary database of over 500 of the world’s top-performing US-based, nearshore, offshore, and at-home BPO providers – including hundreds that wouldn’t have otherwise been on our clients’ radar. Our BPO analysts are continually updating our database to ensure our data is fresh and accurate.
Our unique matching algorithm uses over 50 data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis. We continue to monitor the ongoing performance of the BPO provider and act as an advocate for our clients after the selection has taken place.
Our BPO partners consistently deliver improved performance, exceptional language proficiency, and considerable cost savings. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!