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Benefits of Cloud Software as a Service (SaaS) Solutions

Perry Price, President of Revation Systems, recently wrote an article about a hot trend that’s been occurring in the call center industry and pretty much every other customer-centric industry; cloud Software as a Service (SaaS). Companies are utilizing SaaS technology in an effort to integrate communication while improving their existing capabilities. Cloud software is flexible to be customized to every company’s need and are easy to use and integrate because they’re located entirely on the internet.

Price’s article elaborates on some of the benefits of cloud SaaS technology, including the lower cost, scalability and increased efficiency. Cloud software generally is sold at a lower cost than traditional communication software because companies can pay for custom plans based on individual requirements. Companies save money on initial setup as well as on necessary updates. When it comes to scalability, the benefit of SaaS solutions is that companies can update their plan at any time without having to completely update their software or server. This allows companies to have the flexibility to fluctuate their cloud service plan according to their needs at any given time. And finally, companies can improve efficiency because the provider installs and configures the software completely, which means the users can implement it quickly without the need for testing and evaluation periods.

Cloud-based software can be very beneficial to companies. We’ve given a brief overview in this blog post, but Price’s original article dives deeper into this topic and provides detailed descriptions of the benefits of Software as a Service solutions.

This blog post is based on an article from Cloud Computing Magazine. To read the original article, please click the link below:

How Cloud SaaS Models Enable Organizations to Think Outside the Box – Perry Price

If you’re interested in outsourcing with cloud-based call center software, we can help!

Outsource Consultants are call center experts with over 25 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading outsource call center vendors. If you’re considering call center outsourcing, simply call 888-766-4482 or request a free call center cost proposal today and we’ll help you find the solution that best fits your exact requirements.