Perry Price, President of Revation Systems, recently wrote an article about a hot trend that’s been occurring in the call center industry and pretty much every other customer-centric industry; cloud Software as a Service (SaaS). Companies are utilizing SaaS technology in an effort to integrate communication while improving their existing capabilities. Cloud software is flexible to be customized to every company’s need and are easy to use and integrate because they’re located entirely on the internet.
Price’s article elaborates on some of the benefits of cloud SaaS technology, including the lower cost, scalability and increased efficiency. Cloud software generally is sold at a lower cost than traditional communication software because companies can pay for custom plans based on individual requirements. Companies save money on initial setup as well as on necessary updates. When it comes to scalability, the benefit of SaaS solutions is that companies can update their plan at any time without having to completely update their software or server. This allows companies to have the flexibility to fluctuate their cloud service plan according to their needs at any given time. And finally, companies can improve efficiency because the provider installs and configures the software completely, which means the users can implement it quickly without the need for testing and evaluation periods.
Cloud-based software can be very beneficial to companies. We’ve given a brief overview in this blog post, but Price’s original article dives deeper into this topic and provides detailed descriptions of the benefits of Software as a Service solutions.
This blog post is based on an article from Cloud Computing Magazine. To read the original article, please click the link below:
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