March 28, 2025
How Mexico’s Call Centers Became Crisis Management Specialists
Discover how Mexico call centers excel in crisis communication, ensuring seamless services. Learn effective strategies for Mexico crisis management today.
Author: Outsource Consultants Team
August 1, 2023
Retailers, the Holiday Season is Coming. Are You Equipped to Handle the Call Volume Spike?
The holiday season is approaching fast and most retail companies are preparing now for “all hands on deck” to handle their peak customer traffic, from contact centers, online, […]
August 18, 2020
Outsource Consultants Makes Inc. 5000 List for the Second Year in a Row
Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call […]
February 7, 2020
Getting the Most Value for My BPO – Part 3: The Exit Strategy
If you could pick out a buyer for your firm today, who would it be and why? This is a vital component of the call center exit process. […]
January 20, 2020
Getting the Most Value for My BPO – Part 2: The Long Explanation of Pricing in Call Center / BPO M&A
Each call center will have its own unique DNA, so this formula explanation is not a blanket for all centers but rather a general overview of how price […]
December 9, 2019
Getting the Most Value for My BPO -Part 1: Determining Goals, Defining Value, and the Mechanics
All businesses eventually sell or close. Whether it’s by retirement, generational transfers, in good times or bad, 100% of business entities will change hands during or shortly after […]
November 19, 2019
What to Look for on a Site Visit – Part 1: Facilities
Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]
September 19, 2019
Still the One: The Philippines Remains the Top Destination for Offshore Outsourcing
There’s no question that the Philippines enjoyed several years as the defacto offshore darling. Populated by a skilled and energetic workforce, backed by massive infrastructure investment and fueled […]
August 16, 2019
Outsource Consultants Makes 2019 Inc. 5000 List
PLYMOUTH, MN, August 16, 2019 – This week, Inc. Magazine published its annual Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call center […]
May 20, 2019
3 Key Areas Where Healthcare Companies are Utilizing Outsourcing
With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease […]