October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
News & Insights
September 5, 2024
BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
August 20, 2024
From Sci-Fi to CX Reality: Making AI Promises Come True
In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]
August 15, 2024
Your BPO Partner Missed Key KPIs – How to Address It | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
August 8, 2024
Help! Leveraging BPOs and Technology for Superior Customer Experience
Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]
July 30, 2024
Dominican Republic: A Growing and Diverse BPO Industry
The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]
May 14, 2024
The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths
In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]
May 8, 2024
Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence
History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. It all started back in… 1981: Colombia […]
April 3, 2024
Why the Philippines (Still) Remains a Top Outsourcing Destination
Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]
March 28, 2024
The Bald + The Beard | Episode 1: Debunking Outsourcing Myths
In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]