On February 5, 2017, building supply company 84 Lumber was poised to vault to national notoriety. The relatively unknown building supply company was running an ad during Super […]
Goodbye 2018. Hello 2019! As we begin another year of innovation and evolution in customer service and call center technology, you may be considering call center outsourcing. Maybe […]
The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. We’ve helped many clients find Philippine […]
Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. We have recently seen a significant shift with […]
There’s been a surge in popularity with nearshore contact center outsourcing locations. We view this as a good thing and recommend nearshore solutions that leverage middle-market BPO companies. […]
Profit, profit, profit. This is the most important thing for major, public companies. The goal is to make as much money as possible to satisfy your investors and […]
Happy and smiling call center agents can help improve customer loyalty. To some, the title of this blog seems like a contradiction. Many have complained about their negative […]