October 11, 2022
Checking In on the Jamaican Call Center Industry
When tourists look for idyllic beaches, they turn to Jamaica. Basking in the sun at a resort isn’t the only thing the country has to offer though. The […]
BPO Industry
August 15, 2022
Higher Demand For the Medical Industry and Outsourcing Services
As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics […]
July 7, 2022
3 Tips for Retaining Retail Call Center Agents While Cutting Costs
In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent, nearly 5 times the rate seen pre-pandemic. It appears, however, that this consumer spending surge may […]
June 6, 2022
4 Ways to Keep Your Remote Agents Engaged
In just a few short years, working remotely has gone from something largely reserved for special situations to an expectation for positions that reasonably allow for it. Before […]
May 4, 2022
Elevate Your Outsourcing Partnership, You Should
Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]
March 31, 2022
4 Ways to Reduce CX Outsourcing Costs in 2022
From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]
March 8, 2022
Rising Wages and the Contact Center Industry
There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]
February 14, 2022
Find Your Perfect Match with Outsourcing Country Speed Dating
Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]
January 24, 2022
Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader
In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. […]
January 18, 2022
The State of the Call Center Industry with Corey Kotlarz
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]