December 4, 2018
The Importance of Security in Contact Centers
Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking […]
BPO Industry
September 5, 2018
4 Primary BPO Markets and What They Mean to Your Company
Business is always developing, and with more growth comes higher demands on employees. One department that gets hit the hardest by drastic company growth is customer service. Customer service […]
August 30, 2018
Managed Operations & Seat Leasing: Alternatives to Traditional Call Center Outsourcing
Companies on the rise can expect rapid departmental growth. The more needs you have as a result of more customers, the more roles you need to fill in […]
August 29, 2018
Is Your Contact Center’s Agent Training Strategy Working?
People don’t remember everything. In a recent article, Anand Subramaniam states that humans retain less than 5% of information a month after learning it. Contact center agents are […]