January 9, 2025
How to Optimize Contact Center Operations
Boost contact center operations with tips, trends, and stats to enhance efficiency and customer satisfaction. Optimize today!
BPO Industry
January 7, 2025
Egypt: Ancient Wonders and Modern BPO Opportunities
Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly […]
December 9, 2024
Wish Your BPO Did More with Technology? | BPO Health Check
A mismatch between a company’s technology strategy and its BPO partner’s approach creates significant challenges. Some partners overstep, pushing their own tech roadmap and sidelining your CX goals. […]
December 4, 2024
The Bald + The Beard | Episode 4: Debunking CFO CX Myths
In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]
October 25, 2024
Your Guide to Successful Contract Renegotiations | BPO Health Check
What is the ‘BPO Health Check’ Series? In today’s CX world, businesses rely on BPO partners to deliver great customer experiences. But with AI evolving and customer expectations […]
October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
September 7, 2024
Politics as Usual? Why the 2024 Election Demands a New Approach to Call Center Procurement
It’s not up for debate—the 2024 election season is upon us, and November 3rd will be here before you know it. So what does your political call center […]
September 5, 2024
BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
August 20, 2024
From Sci-Fi to CX Reality: Making AI Promises Come True
In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]