Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]
There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]
Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]
Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]