January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
Author: Outsource Consultants
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
November 9, 2020
3 Emerging Call Center Markets to Consider in 2021
Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]
October 23, 2020
Outsource Consultants Makes Minneapolis/St. Paul Business Journal’s 2020 Fast 50 List
Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. The […]
October 13, 2020
The Better BPO Choice: The Philippines or Nearshore Outsourcing?
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
August 18, 2020
Outsource Consultants Makes Inc. 5000 List for the Second Year in a Row
Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call […]
April 26, 2017
Tips for Keeping Customers Happy
Keep ‘em happy. That’s a simple yet effective customer service goal. The following article by Michael Mink of Investor’s Business Daily gives tips for keeping customers happy. Give Cutting-Edge […]