Author: Outsource Consultants

August 17, 2021

For the Third Year in a Row, Outsource Consultants Makes the Inc. 5000 List

SAINT LOUIS PARK, MN, August 17, 2021 – Inc. magazine today revealed that Outsource Consultants is No. 1538 on its annual Inc. 5000 list, the most prestigious ranking […]

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Company News

August 9, 2021

The Best Growth Opportunity in 2021: Outsourcing

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service

July 26, 2021

The Top Call Center Services to Outsource in 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]

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BPO Industry, BPO Partner Selection, Customer Service

July 19, 2021

Your Guide to the BPO-lympics

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 28, 2021

Don’t Get Caught Without Call Center Support in Q4

The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 15, 2021

Outsource Consultants Named One of the Best Places to Work

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Paul Business Journal’s 2021 […]

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Company News

June 7, 2021

Perfect Call Center Quiz: Finding the Right Partner for You

We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]

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BPO Partner Selection, Customer Service

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

April 26, 2021

BPO Vendor Management Part Three: 3 Key Communication Strategies for BPO Success

In part one and part two of our series, we detailed five tips for targeting better KPIs and the top three training priorities for BPO vendors. Now, in […]

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Call Center Management

April 12, 2021

BPO Vendor Management Part Two: Your Top 3 Training Priorities

In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. In part two, we’re focusing on how business leaders […]

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Call Center Management