Author: Outsource Consultants

June 15, 2021

Outsource Consultants Named One of the Best Places to Work

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Paul Business Journal’s 2021 […]

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Company News

June 7, 2021

Perfect Call Center Quiz: Finding the Right Partner for You

We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]

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BPO Partner Selection, Customer Service

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

April 26, 2021

BPO Vendor Management Part Three: 3 Key Communication Strategies for BPO Success

In part one and part two of our series, we detailed five tips for targeting better KPIs and the top three training priorities for BPO vendors. Now, in […]

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Call Center Management

April 12, 2021

BPO Vendor Management Part Two: Your Top 3 Training Priorities

In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. In part two, we’re focusing on how business leaders […]

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Call Center Management

March 29, 2021

BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance

Partnering with a BPO vendor is a great way to unlock better experiences for your customer. But not all outsource call center partnerships are created equal — and […]

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BPO Partner Selection, Call Center Management

March 15, 2021

Create Your Perfect Outsource Call Center Bracket

Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]

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BPO Partner Selection

March 8, 2021

The Cure for BPO Procurement and RFP Headaches: Read This and Call Me in the Morning

What’s that tension building in your temples? It’s been a growing nuisance ever since your company decided to outsource to a new call center partner— and now it […]

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BPO Partner Selection

February 22, 2021

The 3 “I”s to Empower Your Call Center Supervisors in 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]

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At-Home Agents, BPO Ownership, Call Center Management