Author: Outsource Consultants

November 15, 2022

Labor Crisis Management: Contact Center Strategies to Curb the Crunch

Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Keeping them staffed without incurring additional costs? Next to impossible. Welcome to the […]

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BPO Industry, BPO Partner Selection, Customer Service

November 10, 2022

Outsourcing Spotlight: Veteran-Owned Call Centers

On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]

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BPO Partner Selection

April 14, 2022

Outsource Consultants named to FT.com’s Fastest Growing Companies

Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. FT.com revealed that […]

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Company News

March 15, 2022

Outsource Consultants Ranks No. 83 on Inc. Magazine’s Midwest Region’s Fastest Growing Private Companies

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. Regionals Midwest honoree. Inc. magazine today revealed that […]

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Company News

March 8, 2022

Rising Wages and the Contact Center Industry

There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]

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At-Home Agents, BPO Industry, Call Center Management, Cost Savings

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

February 1, 2022

2022 Outsourcing Statistics from UpCity

UpCity, a directory website aimed at facilitating B2B relationships, recently surveyed small businesses in the US and Canada to better understand trends and strategies surrounding outsourcing. The results […]

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BPO Industry

January 26, 2022

Outsourcing Industry Leader Merlin Gackle Joins Outsource Consultants

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent […]

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Company News

January 24, 2022

Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader

In retrospect, late 2019 seems like another world. With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. […]

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BPO Industry, Offshore Outsourcing, Outsourcing Strategies

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing