April 26, 2017
How Interoperability Helps Healthcare Call Centers
The article “Interoperability in the Call Center – A Natural Solution” by Matt Everly states that the most important role of a healthcare call center is to serve […]
Blog
April 26, 2017
The Reality of Omnichannel and Potential Customer Service Trends of the Future
Customer service has changed dramatically over the years. From face-to-face communication, to call centers, to television and radio, and so on, the customer experience is always evolving. Human […]
April 26, 2017
3 Ways Customer Experience Benefits Brands
Customer experience is not a trend; it’s the driving force of every brand. In her recent article, “3 Ways CX Can Make 2017 the Finest Year Yet for […]
April 26, 2017
Never Forget The Importance Of Satisfaction In The Customer Experience
The emphasis in modern customer experience is often put on speed and technology. How fast can you resolve the customer inquiry? How fast can you respond to the […]
April 26, 2017
Nearshore Call Center Locations: Trends and Hot Spots
The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]
April 26, 2017
3 Ways To Gain Value From Your Customer Journey Map
There is no definitive right or wrong way to create a customer journey map, however, many people create the map only to see it sit as a decoration. […]
April 26, 2017
7 Steps To Successfully Own The Customer Experience
Many companies know the value of customer experience and the positive impact it can have on business. Executives agree that a positive customer experience is important, but they […]
April 26, 2017
Mindfulness Techniques Can Help Your Contact Center Agents
Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]