June 22, 2020
Reduce Your Call Center Costs While Improving CX
Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]
Customer Service
March 16, 2020
Contingency Planning With At-Home Agents
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]
November 19, 2019
What to Look for on a Site Visit – Part 1: Facilities
Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]
October 9, 2019
Listen to Your Customers – 3 Trends You Can’t Ignore
In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for […]
July 18, 2019
Outsourcing Language Support Makes it a Breeze to Expand Internationally
The faster your company grows, the sooner you’ll look to expand internationally — aiming to capture new customers across new territories. Truth is, if your company has scaled […]
June 10, 2019
Nearshore Outsourcing Spotlight: Tijuana
Tijuana, Mexico is undergoing a well-deserved and long overdue reputation makeover. Once viewed as an area with some questionable characteristics, many call center executives are now flocking to […]
May 20, 2019
3 Key Areas Where Healthcare Companies are Utilizing Outsourcing
With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease […]
April 29, 2019
Nearshore Outsourcing Spotlight: Colombia
Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee […]
April 8, 2019
Creating Geo-redundancy Through Nearshore Outsourcing
For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high […]
March 4, 2019
US Labor Shortages and the Growing Need to Outsource
Record-breaking wage growth and low unemployment rates have made it harder than ever for businesses to field a domestic call center staff. As existing teams grow or former […]